Terms of service

Welcome to Navora!

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from Navora, you agree to comply with these terms and conditions.

Please read these Terms of Service carefully before using our website. If you do not agree with any part of these terms, you should discontinue using our services.

1. General Conditions

By accessing or using our website, you agree to the following conditions:

  • You must provide accurate and complete information when placing an order.

  • You agree not to use our products or services for unlawful or unauthorized purposes.

  • You must not attempt to interfere with the security or functionality of our website.

  • We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, inaccurate information, or product unavailability.

Navora reserves the right to update or modify these Terms of Service at any time by publishing the revised terms on our website.

2. Products and Services

At Navora, we offer a variety of products through our online store.

  • Product descriptions, images, specifications, and prices are provided to help customers make informed purchasing decisions.

  • We make reasonable efforts to display product information accurately.

  • Actual product colors or appearances may vary slightly due to screen settings or manufacturing variations.

  • Product availability is subject to change without prior notice.

  • We reserve the right to modify or discontinue products when necessary.

As an online dropshipping store, certain products may be fulfilled and shipped directly by our domestic suppliers.

3. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR).

  • Prices may change without prior notice.

  • Applicable taxes and shipping charges, if any, will be displayed during checkout.

  • Payments must be completed using the payment methods available on our website.

  • Orders are subject to successful payment verification, where applicable.

  • Promotional offers and discounts may be subject to additional conditions.

Navora reserves the right to correct pricing errors and cancel affected orders. If payment has already been collected for a cancelled order, an appropriate refund will be issued.

4. Order Placement and Confirmation

When you place an order with Navora, you agree to provide accurate billing, shipping, and contact information.

  • An order confirmation will be sent through the contact details provided during checkout, where supported.

  • Order confirmation does not guarantee fulfillment if the product becomes unavailable or payment verification fails.

  • We may contact customers to verify order information before processing.

  • Orders may be cancelled if fraudulent activity or incorrect information is detected.

If we cancel an order after receiving payment, the amount paid for the cancelled items will be refunded.

5. Shipping and Delivery

Navora currently provides shipping and delivery services within India only.

  • Orders are processed and delivered through our domestic suppliers and delivery partners.

  • Estimated delivery timelines may vary depending on the product and delivery location.

  • Delivery delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our reasonable control.

  • Customers must provide complete and accurate delivery addresses.

We do not currently offer international shipping.

For additional information, please refer to our Shipping Policy.

6. Returns, Replacements, and Refunds

Customer satisfaction is important to us. We provide return and refund options according to our Refund and Returns Policy.

  • Eligible products may be returned within 15 days of delivery.

  • Returned products must generally be unused, in their original condition, and in their original packaging.

  • Damaged, defective, or incorrect products must be reported within 7 days of delivery.

  • Approved refunds are generally processed within 7–10 business days.

  • Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Certain products may not be eligible for return, as specified in our Refund and Returns Policy, subject to applicable consumer rights.

For assistance, contact workwithkunall@gmail.com.

7. Order Cancellation

Customers may request order cancellation by contacting our customer support team.

  • Cancellation requests should be submitted before the order is shipped.

  • Once an order has been dispatched, cancellation may not be possible.

  • If an order has already been delivered, customers may request a return according to our Refund and Returns Policy.

  • Approved cancellations for prepaid orders will be refunded to the original payment method, where applicable.

Navora reserves the right to cancel orders due to product unavailability, payment issues, suspected fraud, or other legitimate operational reasons.

8. Accuracy of Information

We strive to ensure that all information available on our website is accurate and up to date.

However, occasional errors may occur in product descriptions, pricing, availability, or promotional information.

We reserve the right to correct such errors, update information, or cancel affected orders when necessary.

If an order is cancelled due to an error after payment has been received, an appropriate refund will be provided.

9. Intellectual Property Rights

All content available on the Navora website, including logos, branding, graphics, text, website design, and other materials owned by Navora, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our protected content without prior written permission.

Third-party trademarks and product images remain the property of their respective owners.

10. User Responsibilities

By using our website, you agree not to:

  • Engage in fraudulent transactions or activities.

  • Provide false or misleading information.

  • Upload or transmit viruses, malware, or harmful code.

  • Attempt unauthorized access to our website or systems.

  • Use our website in violation of applicable Indian laws.

  • Interfere with other customers' use of our services.

Violation of these conditions may result in restricted access to our services and other appropriate action.

11. Third-Party Services

Navora may use third-party service providers for payment processing, order fulfillment, shipping, and other business operations.

These providers may have their own terms, conditions, and privacy policies.

While we make reasonable efforts to work with reliable service providers, certain aspects of their services may operate independently of our website.

Nothing in this section limits Navora's obligations to customers under applicable law.

12. Privacy and Data Protection

Your privacy is important to us.

We collect and process customer information, such as names, contact details, shipping addresses, and order details, to provide our services and fulfill orders.

We take reasonable measures to protect customer information and handle personal data in accordance with applicable Indian laws.

For more details about how we collect, use, and protect personal information, please refer to our Privacy Policy.

13. Limitation of Liability

Navora makes reasonable efforts to provide accurate information, reliable services, and a secure shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.

To the extent permitted by applicable law, Navora will not be responsible for indirect or consequential losses arising from website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or restricts any liability or consumer rights that cannot legally be excluded under Indian law.

14. Changes to Terms of Service

Navora reserves the right to revise, update, or modify these Terms of Service when required.

Updated terms will be published on our website and will apply from the date they become effective.

We encourage customers to review this page periodically to stay informed about our policies.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes relating to purchases, services, or website usage will be handled in accordance with applicable Indian laws and relevant consumer protection regulations.

Nothing in these terms limits a customer's right to seek remedies through appropriate consumer dispute resolution authorities or courts.

Thank you for choosing Navora. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.