Shipping policy

At Navora, we are committed to providing a smooth, reliable, and convenient shopping experience for our customers. Our Shipping Policy explains how orders are processed, shipped, and delivered across India.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Navora currently provides shipping services within India only.

  • We deliver to serviceable locations across India.

  • Delivery availability depends on the customer's PIN code and courier service coverage.

  • We do not currently offer international shipping.

  • Orders are shipped through our trusted domestic suppliers and logistics partners.

2. Order Processing Time

We aim to process and dispatch orders as quickly as possible.

  • Orders are generally processed within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Processing times may vary depending on product availability, supplier operations, and order volume.

  • Customers will be notified if any significant processing delays occur.

3. Estimated Delivery Time

Once an order has been dispatched, the estimated delivery time is generally 5–10 business days, depending on the delivery location and courier availability.

  • Metro Cities: Approximately 4–7 business days.

  • Other Cities and Towns: Approximately 5–10 business days.

  • Remote Locations: Delivery may require additional time.

These timelines are estimates and not guaranteed delivery dates.

Actual delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

  • Shipping fees may vary depending on the product, delivery location, and available offers.

  • Free shipping may be available on selected products or promotional orders.

  • Any applicable delivery charges will be clearly communicated before payment.

Navora reserves the right to modify shipping charges and promotional shipping offers.

5. Order Tracking

Once your order has been shipped, tracking details will be shared through your registered email address, mobile number, or another available communication channel, where tracking is supported.

Customers can use the provided tracking information to monitor their shipment status.

If you require assistance tracking your order, please contact workwithkunall@gmail.com with your order number.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Please verify your name, mobile number, address, landmark, and PIN code before placing an order.

  • If you notice an error in your shipping details, contact us immediately.

  • Address changes may not be possible once an order has been dispatched.

  • Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.

7. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, unexpected delays may occasionally occur due to:

  • High order volumes during festive seasons.

  • Weather conditions or natural disruptions.

  • Courier service delays.

  • Incorrect or incomplete delivery information.

  • Supplier-related processing delays.

  • Government restrictions or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team for assistance.

8. Failed Delivery Attempts

Our courier partners may attempt to contact you if delivery cannot be completed.

Delivery may fail due to:

  • An incorrect or incomplete address.

  • The customer being unavailable at the delivery location.

  • An unreachable contact number.

  • Refusal to accept the shipment.

If an order is returned to the supplier following unsuccessful delivery attempts, please contact our support team to discuss available reshipping or refund options.

Any applicable reshipping charges will be communicated before further processing.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please notify us within 7 days of delivery.

To report an issue:

  • Email workwithkunall@gmail.com.

  • Mention your order number.

  • Provide a brief description of the issue.

  • Attach clear photographs of the received product and packaging.

After reviewing your request, we will assist you with an appropriate replacement or refund in accordance with our Refund and Returns Policy and applicable consumer protection laws.

10. Lost or Missing Shipments

If your shipment is marked as delivered but you have not received it, please contact our customer support team as soon as possible.

We will coordinate with the relevant courier partner to investigate the issue.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund based on the circumstances.

11. Returns and Refunds

If you wish to return a delivered product, please refer to our Refund and Returns Policy.

  • Eligible products can generally be returned within 15 days of delivery.

  • Damaged or defective items should be reported within 7 days.

  • Approved refunds are generally processed within 7–10 business days.

  • Return shipping charges may apply depending on the reason for return.

Please contact our support team before sending any product back.

Thank you for shopping with Navora! We appreciate your trust and aim to make every delivery a smooth and satisfying experience.