Refund policy

At Navora, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase.

This Refund and Returns Policy explains the eligibility criteria, procedures, and guidelines for requesting a return, replacement, or refund for orders placed through our website.

1. Refund Eligibility

Refunds are available within 15 days of receiving your order, subject to the following conditions:

  • Items must be unused and in the same condition as received.

  • Products must be returned in their original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required.

  • The product must meet our return eligibility requirements.

2. Return Process

Contact Customer Service: To initiate a return, email us at workwithkunall@gmail.com with your order details and reason for requesting a return.

Shipping and Handling: Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

Return Address: Once your return request is approved, our customer support team will provide the appropriate return address and instructions within India.

Please do not send products back without receiving return instructions from our team.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To request assistance:

  • Email us at workwithkunall@gmail.com.

  • Provide your order number and a description of the issue.

  • Attach clear photographs showing the damage, defect, or incorrect item.

After reviewing your request, we will arrange a replacement or provide a full refund, depending on the circumstances and product availability.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or customized products.

  • Gift cards and vouchers.

  • Final sale or clearance items.

  • Products that have been used, damaged after delivery, or returned without their original packaging.

These exclusions do not affect any rights available to customers under applicable Indian consumer protection laws.

5. Refund Processing

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved Refunds: Refunds will be processed within 7–10 business days to the original payment method, where applicable.

Rejected Refunds: If the returned item does not meet our eligibility requirements, we will notify you by email with the reason for rejection.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. Late or Missing Refunds

If you have not received your approved refund within the stated processing period, please follow these steps:

  • Check your bank account to confirm whether the refund has been credited.

  • Contact your bank or payment provider to check for processing delays.

  • If the refund is still missing, contact us at workwithkunall@gmail.com for assistance.

7. Domestic Orders Only

Navora currently serves customers within India only. All orders, deliveries, returns, and replacements are handled domestically.

Return instructions and addresses will be provided by our customer support team after reviewing and approving your return request.

Thank you for shopping with Navora!